What the policy covers
The policy applies to your initial monthly or yearly subscription purchase. Request your refund within 14 calendar days of the date and time of your first successful paid subscription charge. We refund the amount you actually paid, including any introductory discount.
How to request a refund
Email support@empowercove.com from your account email within the 14-day window. Include your account email and purchase date or receipt reference. You do not need to explain why you changed your mind. Never send passwords or full payment-card details.
How the refund works
We verify the purchase and request date, then process an eligible full refund through Stripe to the original payment method. When the refund is processed, we cancel subscription renewal and end paid access. Your bank or payment provider determines when the refund appears on your account. Refund requests are handled by support; sending a request does not instantly trigger an automated refund.
Renewals and cancellation
The 14-day introductory refund policy covers the initial subscription payment, not later renewal charges. You can stop a future renewal from Manage billing. Cancellation alone does not request a refund. Contact support about duplicate, incorrect, or unauthorized charges even if the introductory window has ended.
Current test billing
This early-access site currently uses Stripe test mode. Test payments do not transfer real money and do not require a financial refund. This policy applies to real subscription purchases once live billing is enabled.
Your rights
This policy does not limit any cancellation, refund, dispute, or other rights that apply under law. Contact support@empowercove.com for help.